Refund policy

 REFUND POLICY- DAMAGES OR ISSUES?

We want you to love your order! Please check your items when they arrive, and if anything is defective, damaged, or incorrect, reach out to us right away. Because we carefully handcraft each keepsake we do not accept refunds, UNLESS you are not completely satisfied with your order. We’ll be happy to look into it and make things right for you.

REFUND POLICY- WHAT DO I DO IF MY PACKAGE HAS DAMAGES OR ISSUES, OR IS LOST?

We want you to love your order! Please check your items when they arrive, and if anything is defective, damaged, or incorrect, reach out to us right away. Because we carefully handcraft each keepsake we do not accept returns, refunds or exchanges UNLESS you are not completely satisfied with your order. We’ll be happy to look into it and make things right for you. If your shipment is suspected to be lost, please reach out to the shipping carrier to initiate a search or trace request. We are not liable for any stolen or lost packages, but we may offer a replacement, partial refund, full refund, or a combination thereof at our discretion.