Shipping Info | FAQ
1. WHAT DOES NOVA MORII MEAN?
NOVA: comes from the New Latin word novus, meaning new. MORII: means the desire to capture a fleeting moment or experience. The word “morii” is related to photography, where the desire to capture a fleeting moment is a common sentiment.
Nova Morii’s mission is for people to be able to capture the moments in time in their lives. Your moments and memories are unique to you. It could be moments of thrill exploring a new place while on vacation. Wanting to remember the stunning architect, or the charming bustling market, or the quaint cafe you read your new favorite book at, or savoring a new dish that sparks your culinary passion. Or the moment you received the long awaited news of a new bundle of joy joining the family. Or celebrating your hard earned moment you finally get to graduate college after taking night classes for years. Whether you capture the curated moments of family pictures in coordinating outfits in the mountains or a spur of the moment selfie being silly in the grocery aisle with your best friends. Your moments and memories are unique to you. Time waits for no one.
Each memory holds a distinct place in your heart. At Nova Morii, we specialize in transforming these cherished moments into beautiful, lasting keepsakes through our personalized square magnets. By capturing these moments, you can reflect on the joy, love, and inspiration they bring, reliving the magic every time you see them. Time may pass, but your memories are timeless.
2. WHERE ARE YOU BASED?
Nova Morii is nestled in the scenic mountain town of Ogden, Utah, where natural beauty meets heartfelt creativity. With a deep-rooted passion for photography and preserving life’s most treasured moments. We spent years capturing our own cherished moments. This inspired us to create a way for others to relive their most precious memories. At Nova Morii, we transform your unforgettable experiences into lasting keepsakes, allowing you to hold onto and relive the joy and emotions of every special moment.
3. HOW FAST IS SHIPPING?
We carefully handcraft each keepsake to preserve your cherished moments, while ensuring fast and reliable shipping. New orders are processed and shipped within 1-3 business days via UPS or USPS, typically arriving at destinations within the USA in less than a week. Please note that delivery times may be slightly longer during the holiday season or periods of high order volume. For faster service, expedited shipping options are available at checkout to ensure your keepsakes arrive when you need them.
4. OH NO. I MADE A MISTAKE ON MY SHIPPING. WHAT DO I DO?
Before placing your order, please double-check that your shipping address is accurate, as we cannot issue refunds for delivery errors caused by incorrect addresses. If you’ve made a purchase and realized you need to update the shipping address please contact us immediately. If your order is not packed yet, we will be able to update it. International shipping is coming soon! Stay tuned for updates as we prepare to deliver our keepsakes to customers worldwide.
5. HOW CAN I TRACK MY ORDER?
Once your order has shipped, you'll receive an email with your tracking number to keep you updated on its progress. If you haven't received your shipping confirmation, please contact us through our Contact Us form. We're happy to assist and provide any updates regarding your order to ensure a smooth delivery process.
5. HOW CAN I UPLOAD MULTIPLE COPIES OF THE SAME PHOTO?
Do you want multiple magnets of the same photo?
Click the “Add photos” button and select the photos you like from your device. Crop them if needed.
To add more copies of an already uploaded photo, simply click the “Add photos” button again and reselect the same photo. Repeat this step as many times as needed.
6. REFUND POLICY- DAMAGES OR ISSUES?
We want you to love your order! Please check your items when they arrive, and if anything is defective, damaged, or incorrect, reach out to us right away. If your shipment is suspected to be lost, please reach out to the shipping carrier to initiate a search or trace request. We are not liable for any stolen or lost packages, but we may offer a replacement, partial refund, full refund, or a combination thereof at our discretion. Because we carefully handcraft each keepsake we do not accept returns, refunds or exchanges, but if you aren't happy please reach out. We’ll be happy to look into it and make things right for you.